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Contact Centre Recruitment Tests

If you’re working with or recruiting for a contact centre, you’ll face a number of challenges like high volume applications, high staff churn rates and staff keen for career development. So any tools to aid this process, ensuring it’s as quick and smooth as possible, are worth looking at. From a recruitment perspective, to make sure you’re finding the best staff, who can quickly contribute to the business, we highly recommended you assess or pre-screen as part of the hiring process.

You can easily do this with the ISV Online skills tests. Giving you the ability to test in-house or send tests to be completed remotely. There’s a range of contact centre specific assessments available including:

Soft Skill Scenario Based Assessments

Want to find out if an individual is good at handling complaining customers? The scenario based assessments use weighted answers to outline situations, giving individuals a range of actions to choose from.

You can select the following assessments:

  • Call Handling
  • Complaining Customers
  • Teamwork

Remember you can also make use of the data entry, typing and the full range of ISV Online assessments

So what are the benefits of Skills Testing for your Contact Centre and finding better skilled people?

  • Faster wrap-up time
  • Increased accuracy in capturing information
  • Better customer service
  • Improved productivity
  • Reduced training time

Skills testing can also be used for the further development of your agents.

 



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