Choose from the following Contact Centre tests:

Each assessment is a simulation of a phone call that a contact centre agent may receive.

The individual can choose from multiple possible responses,

each weighted with a different number of marks.

Assessments with this icon are compatible with mobile devices.


	CALL HANDLING This assessment gives you different scenarios all related to call handling.	Duration: 8 mins

	COMPLAINING CUSTOMERS This assessment gives you different scenarios relating to complaining customers and their issues.	Duration: 8 mins

	TEAMWORK This assessment gives you different scenarios relating to teamwork issues.	Duration: 8 mins

	CUSTOMER SERVICE SIMULATION The Contact Centre Service Simulation Testing Module has been purposefully designed to assess a candidate’s ability to work proficiently when inputting data yet still focusing on exceptional customer service during a phone call to a customer within a Contact Centre environment.	Duration: 13 mins

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Choose from the following Contact Centre tests:

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