Choose from the following Contact Centre tests:

 

Each assessment is a simulation of a phone call that a contact centre agent may receive.

 

The individual can choose from multiple possible responses,

each weighted with a different number of marks.

 

Assessments with this icon are compatible with mobile devices.

CALL HANDLING
This assessment gives you different scenarios all related to call handling.
Duration:
8 mins
COMPLAINING CUSTOMERS
This assessment gives you different scenarios relating to complaining customers and their issues.

Duration:
8 mins
TEAMWORK
This assessment gives you different scenarios relating to teamwork issues.
Duration:
8 mins
CUSTOMER SERVICE SIMULATION
The Contact Centre Service Simulation Testing Module has been purposefully designed to assess a candidate’s ability to work proficiently when inputting data yet still focusing on exceptional customer service during a phone call to a customer within a Contact Centre environment.
Duration:
13 mins

#PsychometricAssessments
Barts Health NHS Trust uses ISV skills & psychometric assessments to assess #candidates better #recruitment #skillstesting #psychometricassessments

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      Please note that we only provide access and service to recruiters and employers with a valid business email address. If you represent such an organisation and do not have a suitable email address, please contact us via hello@ikirupeople.com

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