Contact Centre Assessments

If you’re working with or recruiting for a contact centre, you’ll face a number of challenges like high volume applications, high staff churn rates and staff keen for career development. So any tools to aid this process, ensuring it’s as quick and smooth as possible, are worth looking at.


From a recruitment perspective, to make sure you’re finding the best staff, who can quickly contribute to the business, we highly recommended you assess or pre-screen as part of the hiring process.

Soft Skill Scenario Based Assessments

  • Call Handling

  • Complaining Customers

  • Teamwork

The Feefo Recruitment Report has found that candidates want more (reliable) online reviews of recruitment agencies. How often does your recruitment agency request feedback from candidates? #recruitment #report #feedback



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