Contact Centre Testing Software

If you’re working with or recruiting for a contact centre (traditional known as call centres), you’ll face a number of challenges like high volume applications, high staff churn rates and staff keen for career development.

 

So any tools to aid this process, ensuring it’s as quick and smooth as possible, are worth looking at.

 

From a recruitment perspective, to make sure you’re finding the best staff, who can quickly contribute to the business, we highly recommended you assess or pre-screen as part of the hiring process.  Contact centre testing software from ISV.Online is relied on by many major contact centres.

 

Click here to view available Contact Centre skills tests.

 

 

Contact us to arrange demonstration of our specific online assessments for contact centres.

Soft Skill Scenario Based Assessments:

 

Each assessment is a simulation of a phone call that a contact centre agent may receive. The individual can choose from multiple possible responses, each weighted with a different number of marks.

 

Assessments with this icon are compatible with mobile devices.
CALL HANDLING
This assessment gives you different scenarios all related to call handling.
Duration:
8 mins
COMPLAINING CUSTOMERS
This assessment gives you different scenarios relating to complaining customers and their issues.

Duration:
8 mins
TEAMWORK
This assessment gives you different scenarios relating to teamwork issues.
Duration:
8 mins
CUSTOMER SERVICE SIMULATION
The Contact Centre Service Simulation Testing Module has been purposefully designed to assess a candidate’s ability to work proficiently when inputting data yet still focusing on exceptional customer service during a phone call to a customer within a Contact Centre environment.
Duration:
13 mins

"ISV offers us a great capacity to conduct online skills & psychometric assessments" for our #candidates, and offers a great variety of tests in various categories." #recruitment #psychometricassessments #skillstesting

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    Please note that we only provide access and service to recruiters and employers with a valid business email address. If you represent such an organisation and do not have a suitable email address, please contact us via hello@ikirupeople.com

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      Please note that we only provide access and service to recruiters and employers with a valid business email address. If you represent such an organisation and do not have a suitable email address, please contact us via hello@ikirupeople.com

      We hate spam as much as you do! View our Privacy Policy

      © ISV.Online is a brand of Ikiru People Ltd, a subsidiary of Dillistone Group Plc. All rights reserved. The group is a leading global provider of software and services that enable recruitment agencies and in-house recruiters to better manage their selection process and address the training needs of individuals. Across its brands – which include Voyager Software (recruitment software UK & Australia),  Dillistone FileFinder executive search software, GatedTalent, the global database of the world’s leading executives, Talentis.Global - the next generation of recruitment software and also ISV.Online, provider of online pre-employment skills testing and training tools. Dillistone Group serves thousands of clients worldwide. Ikiru People Ltd: Registration Number 02043300. Registered in England & Wales.