Contact Centre Telephone Training
This online telephone training is ideal for those working in a contact centre or predominantly on the telephone.
The ability to provide excellent customer service and persuasive sales techniques for both inbound and outbound sales is key to the success of any contact centre or employee within a contact centre.
The online training is split into manageable bite-sized chunks so the learner can dip in and out as required. It’s perfect for idle or down times when call volume is low or can be scheduled as the contact centre manager or team leader sees fit.
Each course takes just over 1 hour and focuses on getting the best results from phone interactions including first impressions, the power of words, psychology of persuasion and dealing with difficult customers.
© ISV.Online is a brand of Ikiru People Ltd, a subsidiary of Dillistone Group Plc. All rights reserved. The group is a leading global provider of software and services that enable recruitment agencies and in-house recruiters to better manage their selection process and address the training needs of individuals. Across its brands – which include Voyager Software (recruitment software UK & Australia), Dillistone FileFinder executive search software, GatedTalent, the global database of the world’s leading executives, Talentis.Global - the next generation of recruitment software and also ISV.Online, provider of online pre-employment skills testing and training tools. Dillistone Group serves thousands of clients worldwide. Ikiru People Ltd: Registration Number 02043300. Registered in England & Wales.